« Show Notes for Friday, April 11th... | Main | Show Notes for Tuesday, April 15th... »

April 14, 2008

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00e39824878f883300e551d144768833

Listed below are links to weblogs that reference Show Notes for Monday, April 14th...:

Comments

David

My comment goes to the article about 35 cents/gallon gas prices in NC. I think what's gotten missed in this outcry of how could someone do that to the gas station is that you dont realize that probably 95% of the people that fueled up never encountered an employee. They probably paid with a debit card or credit card. Therefore no human interaction. And what I dont understand is how that it took the employees 10 hours to figure out something was wrong. Surely seeing the unusually low amounts that people were paying when they fueled up should've been a sign that something was wrong. Plus the fact that business was probably brisk on a day when fuel prices were supposed to be pretty high. So you cant blame it all on the customers. Some of the fault lies with the employees as well. - David

jeffandstace

Wow, David. Let me get this strait...someone makes a mistake (employee keys in the wrong amount) and it's okay for the rest of us to take advantage of that mistake until the person making it realizes their flub? I hope your friends, family, co-workers and complete strangers don't pull that on you.

"This outcry" I assume refers to "my" comments, since I don't know of anyone else barking about it. :-)

But at any rate, you're right that I "don't realize that probably 95% of the people that fueled up never encountered an employee." That's because you made that up. It's kind of hard for me to realize something you came up with just as your fingers hit the keys.

But even if you're close, the reason it took 10 hours for employees to realize this is for that very reason...there was likely little interaction between employee and customer. But whose fault is that? CUSTOMERS want quick and easy, right?

With prices what they are today, it wouldn't at all seem out of the ordinary for one person to get $5.00 here, another person $7.00 there. Those amounts are all some can afford. When I was a gas station attendant, I saw that all the time.

Unless the person's card was refused, there'd be no reason for the employee to intervene in any way. Plus, it didn't get overly busy until rush hour that afternoon (it took a while for the "word" to get around - keep in mind the sign at the side of the road didn't shout ".35 cents," it still said "$3.35"). Only then did it become obvious something was wrong.

You see, people realized they were getting away with something; that a mistake had been made. They were going out of their way to keep it on the DL, all the while justifying it to themselves by rationalizing they were "sticking it to the man." Unfortunately, in this case, the "man" they stuck it too was the gas station owner, who literally makes .01 to .02 profit per gallon.

Some of the blame may indeed end up placed on the employee who made the mistake. They could lose their job over something that was a complete accident. I would hate to think that, as a "lucky" .35 cent customer that day, I was partially responsible.

Jeff (Jeff & Stace in the morning)

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Working...
Your comment could not be posted. Error type:
Your comment has been posted. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.

Working...

Post a comment